Refund policy
Return & Refund Policy
Last updated: October 24, 2026
Welcome to Bellora Label. We want you to shop with confidence and enjoy a transparent, reliable shopping experience.
Please review our return and refund policy before placing your order.
1. Returns Within 7 Days
We accept eligible return requests within 7 days of delivery.
To qualify for a return, your item must be:
- Unworn, unused, and unwashed.
- In its original condition.
- With all original tags attached.
- In its original packaging, where applicable.
Returns are subject to product eligibility and the conditions described below.
2. How to Request a Return
To request a return, please contact our customer support team through the contact information provided on our website.
Include:
- Your order number.
- The item you wish to return.
- The reason for your return.
- Photos, if the item is damaged, defective, or incorrect.
Our team will review your request and provide return instructions.
Do not return any items without prior authorization.
Once your return is approved, please ship the item according to the instructions provided, within the specified return window.
3. Return Shipping Costs
For eligible returns due to a change of mind, personal preference, or incorrect size selection, customers are responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us so we can arrange an appropriate resolution at no additional cost to you.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
- Bodysuits and intimate apparel.
- Swimwear.
- Jewelry.
- Items specifically marked as final sale.
- Other products excluded from returns for hygiene or product-specific reasons.
Please review the product information before purchasing.
These exclusions do not affect rights that cannot legally be excluded.
5. Refunds
Once your return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to your original payment method.
Refund processing times may vary depending on your payment provider.
Bellora Label does not charge a standard restocking fee for eligible returns.
Items returned outside the approved conditions may be rejected. Please contact us before shipping any return.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.
Provide your order number and clear photographs of the issue.
We will review your request and arrange an appropriate refund, replacement, or other resolution, depending on the circumstances and product availability.
7. Exchanges
We do not offer direct exchanges at this time.
If you need a different size, color, or style, please contact our support team to determine whether your original item is eligible for return.
You may then place a new order for your preferred item.
8. Order Cancellations
Orders may be canceled through our available cancellation process within 15 minutes of purchase, provided they have not already been processed.
For cancellation requests after this period, please contact us as soon as possible.
We will review whether your order can still be canceled before fulfillment.
9. Customer Support
At Bellora Label, your trust matters.
If you have questions about your order, return eligibility, or refund, please reach out through the contact information provided on our website.
Nothing in this policy limits your rights under applicable consumer protection laws.
Thank you for shopping with Bellora Label.
Timeless elegance. Thoughtfully selected for you.